TacticalGears.pk Return and Replacement Policy
At TacticalGears.pk, customer satisfaction is our priority. Below is our policy for returns and replacements:
Eligibility for Returns
- Return Period: Returns are accepted within 7 days of receiving your order.
-
Conditions for Return: Returns are only applicable if:
- The product is not working or not as described.
- The product is in its original condition, unused, and with all original packaging intact.
- Exclusion: Returns for a change of mind are not accepted.
Important Requirement
- To ensure a smooth return process, please make a video of the parcel and product while unboxing. This video serves as proof of the condition in which the product was received.
Return Process
-
Contact Us:
Reach out to us on WhatsApp for return or replacement requests. -
Pickup Arrangement:
Once the return is approved, we will arrange a pickup from your location. -
Refund Timeline:
Refunds will be issued within 15 days of receiving the returned product and verifying its condition.
Replacements
- If eligible, you may opt for a replacement instead of a refund.
- The replacement product will be dispatched after we receive and verify the original product.
Discretionary Rights
- TacticalGears.pk reserves the right to cancel any refund or replacement request if the product does not meet the conditions stated above or if the provided unboxing video does not align with the claim.
We value your trust and are here to assist you with any concerns. Feel free to contact us on WhatsApp for support.